Terms of service

Identification

  • Owner: Arelux Productos y Servicios SL
  • Address: Avenida del Rosario n8- CP 50410. Cuarte de Huerva (Zaragoza)
  • CIF: B99161036
  • E-mail: info@arelux.com

Arelux Products and Services SL was incorporated in a public deed issued on August 20, 2012, before the Notary D Mariano Peman Melero, from Zaragoza, with the order number of his protocol 1,147, and registered in the Mercantile Registry of Zaragoza at Volume 3542, Folio 1, estate Z 44463 (Entry 1/2012 / 8941.0), with address at Avda. Del Rosario 8, 50410, Zaragoza.

1.- Reception of merchandise

It is an essential condition that at the time of receipt of the merchandise is indicated in the delivery note that is signed to the carrier, any incident that may be in the condition of the same or the packaging and ARELUX is notified of this incident by e-mail to info@arelux.com within a maximum period 24 hours from receipt of package. If the package presents significant damage with which it is believed that the product could have suffered damage, it must be rejected and ARELUX must be notified immediately.

2.- Return of merchandise h2>

2.1 - Return of merchandise - Terms and conditions for distributors

The customer will have a period of 3 days from receipt of the product to send to ARELUX any claim regarding the supplied product. After this period, the products will be considered as compliant by the customer. The claim must be made on our website by filling out an RMA request. ARELUX is not responsible and reserves the right to reject possible returns in the case of merchandise in poor condition due to improper use or transport damage. The transportation costs caused by an RMA will be shared between the Client and ARELUX, so that the Client will send the defective material to ARELUX freight prepaid and ARELUX will return the material in good condition also freight paid. If a product is received as defective and its condition is verified to be correct, it will be returned to the customer freight collect. Return of material will only be accepted in the following cases:

a) The return of non-defective merchandise as a rule is not accepted. In special cases, a return may be accepted but always with the prior approval of ARELUX, assigning it a "RMA" number that must be stated at the time of the return.
Returns are not accepted for amounts less than € 35. p>

b) Defective material upon receipt: If the material is defective, it must be noted on the delivery note and an RMA request will be made on our website. Once an RMA number has been assigned, the product will be sent to ARELUX with its original packaging and accessories and with its corresponding RMA number visible on the outside of the packaging.

c) Defective material under warranty: In In case of defective material within the warranty period, the management of the warranty will be accepted and its original packaging will not be necessary. Once an RMA number has been assigned, the product will be sent to ARELUX within a maximum period of 7 days. The RMA number must appear on the outside of the packaging. After 7 days the RMA will be canceled.

2.2 Return of merchandise - Special terms and conditions for end users

The end user has the obligation to notify ARELUX of the intention of the return of the product generating an RMA request on our website. Rejection of the package at the time of product delivery is not considered valid and sufficient. Return of material will only be accepted in the following cases:

a) Return of non-defective merchandise: End users have the right to request the return of a product purchased from ARELUX for regret of the purchase within a maximum period 14 days after receiving it. After 14 days ARELUX reserves the right to admit or not the return of the product. The end user will assume the management and shipping costs for the return of the product in case of repentance. Likewise, all returned products will suffer a depreciation in value that will be assumed by the end user. The depreciation of the value of the product will be stipulated by ARELUX. The return will be made under the conditions assigned and notified in the acceptance of the RMA.

b) Defective material upon receipt: If the material is defective, an RMA request must be made on our website . Once an RMA number has been assigned, the product will be sent to ARELUX as indicated, with its packaging and original accessories and their corresponding RMA number visible on the outside of the packaging.

c) Defective material during the warranty period: In the event of defective material within the warranty period, warranty management will be accepted and its original packaging will not be necessary. Once an RMA number has been assigned, the product will be sent to ARELUX according to indications, within a maximum period of 7 days. The RMA number must appear on the outside of the packaging. After 7 days the RMA will be canceled.

3.- Warranty

The warranty of all our products will be indicated in its corresponding technical documentation, within the specifications of each product.

4.- Payment method

The payment method will be reflected in the invoice, in the conditions agreed between the Client and ARELUX and these must be respected.

5.- Credit limit

The credit limit will be set by ARELUX based on that assigned to each client by our insurance company. In the event that the client's balance exceeds the credit limit, ARELUX reserves the right to withhold the supply of material.

6.- Pricing policy and validity of offers

ARELUX offers normally have a validity period of 15 business days unless otherwise indicated. ARELUX reserves the right to be able to modify the prices, until the Client receives confirmation of his order.

7.- Advertising and informative mailing

In accordance with the general conditions of sale of ARELUX, the Client will be incorporated into our database, so he will receive mailings with offers of our products and news about them. If you wish to exercise the right to cancel this service, you must contact us. In addition, in each mailing they receive, the Client will have the possibility to unsubscribe in the event that they no longer wish to receive more offers from ARELUX.

8.- Cancellation or modification of orders

Once an order request has been received from the Client, ARELUX will proceed to prepare it and, from that moment, no cancellations or modifications will be accepted.

9.- Transfer of risk

The Risk of loss and / or damage is transmitted to the Client from the moment the merchandise is shipped.

10.- Product delivery

< p> The product is considered delivered upon leaving the ARELUX warehouse. The deadlines for the delivery of the material are merely informative, not binding on ARELUX. Unless expressly agreed in writing with ARELUX, the Customer shall not have the right to request the cancellation of an order or any compensation (including the return of freight) in the event of a delay in the delivery of the product. The Client may not refuse to pay the price of the products already delivered when the partial supply of an order occurs.

11.- Reservation of title

As long as the client has not paid fully the price and all amounts due as a result of the sale, the supplied product will be considered property of ARELUX, with all inherent rights. The client will be considered the custodian of the products and must store them separately, clearly identifying them.

If, at the expiration of any term, the Client does not pay the amount, ARELUX may choose to demand immediate payment of all expired terms and for expiring or terminating the contract and withdrawing the products held by the client, without the obligation to reimburse any amount received, which will be for the benefit of ARELUX as compensation for breach of contract, without prejudice to compensation for damages and damages caused to ARELUX that it may claim.

If, prior to the total payment of the products, the client is the object of any embargo or lock on his assets, in the embargo procedure he shall expressly state that they are property from ARELUX. If, despite this, they are seized, it will facilitate the exercise, by ARELUX, of the relevant third-party domain, whose expenses will be borne by the client.

The client, in addition to the special impact on compliance with Its obligations, established on the products that are sold, will respond to them with all its other goods.

12.- Limitation of liability

The responsibility of ARELUX in the sale operation regarding The buyer is limited to the invoice amount of the product sold and to that established by the applicable consumer legislation.

ARELUX's liability is limited to the invoice amount; ARELUX is not responsible for any loss due to loss of profit of the buyer of the goods.